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SPECTRUM AWAKENING SHIPPING & RETURNS



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We offer a 30-day money-back guarantee on any Spectrum Awakening brand product.

Several types of goods are exempt from being returned. Any non-Spectrum Awakening brand products are not eligeble for returns or refunds. Any Spectrum Awakening brand product that is over 30 days from the original date of purchase, is not eligible for refund or return.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@spectrumawakening.com.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@spectrumawakening.com and send your item to: 857 N Main St Ext, Wallingford, CT, 06492, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
All orders ship out of our Spectrum Awakening Headquarters: 857 N Main St Ext, Wallingford, CT, 06492, United States.

To return your product, you should mail your product to: 857 N Main St Ext, Wallingford, CT, 06492, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.  We attempt to ship all orders within 1 business day from the order date.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.